Shipping Policy

At Naari by Aarti, we believe in keeping things simple, fair, and transparent. Shopping with us should feel easy, and you should always know what to expect. Below you’ll find a detailed explanation of our shipping process, payment methods, returns, refunds, and COD policies.

Shipping Policy

We aim to deliver your favorite styles quickly and safely.

• Free Shipping Threshold:
  Orders above ₹1,999/- qualify for free shipping. For orders below this amount, a nominal shipping fee will be applied at checkout.

• Order Processing Time:
  All orders are carefully packed and dispatched within 1–2 business days (excluding Sundays and public holidays).

• Estimated Delivery Timelines:

  • Metro Cities: 3–6 business days after dispatch

  • Non-Metro Areas: 5–9 business days after dispatch
    Please note: Delivery timelines are estimates and may vary depending on courier delays, festive seasons, or unforeseen circumstances.

• Order Tracking:
  Once your order is shipped, you’ll receive tracking details via SMS/email so you can monitor your parcel’s journey in real time.

• Serviceable & Non-Serviceable Pincodes:
  If your pincode falls under a non-serviceable zone, our courier partners may not be able to arrange pickups for returns. In such cases, you will need to ship the product back to us at your own cost to complete the return process.

Payment Options

We offer multiple secure payment methods to make your shopping experience smooth and flexible:

• Prepaid Options:
  UPI, Debit/Credit Cards, Net Banking, and Wallets are supported for instant, safe payments.

• Cash on Delivery (COD):
  COD is available for orders up to ₹1,500/- (with a small fee, explained below).

• Why Choose Prepaid?

  • Save on COD charges

  • Get priority dispatch

  • Avail exclusive prepaid-only offers

  • Avoid the hassle of keeping cash handy at the time of delivery

COD Fee & Conditions

To maintain fairness and cover the extra costs associated with COD orders:

• A flat COD fee of ₹50 applies to all COD orders.

• COD orders are accepted only for purchases up to ₹1,500/-.

• To confirm a COD order, we may request a token advance (₹50–₹100) to minimize fake orders and ensure smoother delivery.

• COD may be temporarily disabled for customers with repeated failed delivery attempts.

• Refunds for COD orders are always processed via bank transfer or UPI within 5–7 business days after product approval.

👉 Why we charge a COD fee?
Cash handling involves higher courier costs and an increased risk of undelivered or rejected parcels. The small COD fee helps us maintain reliable services while keeping prepaid orders free of such charges.

Returns & Exchanges

We want you to love your purchase. However, if something doesn’t work out, here’s how our return system works:

• Return Window:
  You can request a return within 72 hours (3 days) of receiving your order.

• Return Conditions:

  • Items must be unused, unwashed, and unworn.

  • Tags and labels must remain intact.

  • Products must be returned in their original packaging.

• Refund Process:
  Once we receive and inspect the returned product, your refund will be initiated within 5–7 business days.

  • Prepaid orders: Refunded to the original payment method.

  • COD orders: Refunded via bank transfer/UPI.

• Exchanges:
  We do not offer direct exchanges. If you wish to change the size or style, please return the item for a refund and place a fresh order.

• Defective/Damaged/Wrong Item:
  If you receive a defective, damaged, or wrong product, we’ll arrange a free reverse pickup and send a replacement at no extra cost.

• Non-Serviceable Pincode Returns:
  If reverse pickup is not available in your area, you’ll need to ship the product back yourself. In such cases, shipping charges will not be reimbursed.

Cancellations

Once an order has been placed, it cannot be cancelled as it moves quickly into our processing system. Please review your order carefully before confirming.

Important Notes

• Final Sale Items: Products purchased during sales, clearance events, or custom-made orders are non-returnable and non-exchangeable.

• Refund Timeline: Refunds (both prepaid and COD) are processed within 5–7 business days after inspection.

• Failed COD Deliveries: Accounts with multiple failed COD deliveries may have COD disabled for future purchases.

Quick FAQs

1. Do you offer free shipping?
   Yes, free shipping is available on all orders above ₹1,999/-.

2. Can I exchange a size?
   We don’t offer direct exchanges. Please return your item within 72 hours and place a new order in your preferred size.

3. What if my order arrives damaged or incorrect?
   Contact us within 72 hours with photos, and we’ll arrange a free pickup and replacement at no cost.

4. Can I cancel my order after placing it?
   Unfortunately, cancellations are not accepted once the order is confirmed.

5. Is Cash on Delivery available?
   Yes, COD is available for orders up to ₹1,500/- with a flat ₹50 fee. Prepaid orders are encouraged for faster shipping and exclusive offers.

6. What happens if my pincode is not serviceable for returns?
   You’ll need to arrange shipping back to us on your own. Once received and approved, your refund will be processed.